Commitment to Quality and Service

We are dedicated to providing our customers with an unparalleled shopping experience. From the moment you place your order to the day it arrives at your doorstep, we are committed to upholding the highest standards of quality and service.

Returns for Manufacturing Defects

We understand that despite our best efforts, sometimes issues may arise. That’s why we offer a limited returns policy, applicable only to goods with verified manufacturing defects. If you receive a product with a manufacturing defect, you have 14 days from the date of delivery to initiate a return. The product must be returned in its original, unused condition with all tags and packaging intact. To report a manufacturing defect, please email our dedicated customer service team at info@maakaali.com within 3 days of receiving your order. Once your return request is approved, you’ll have 7 days to ship the item back to us using a trackable shipping method. Upon receipt of the returned item in its original condition, we will issue a full refund.

Seamless Fulfillment and Shipping

Shipping Options and Costs:

Shipping Method	Delivery Timeline	Cost
USPS Standard	5-7 business days	Complimentary
USPS Priority	2-3 business days	Calculated at Checkout
USPS Overnight	1-2 business days	Calculated at Checkout

We also offer international shipping to select destinations. Shipping costs and delivery times will be calculated at checkout based on your location and the selected shipping method. Please note that customers may be responsible for any applicable customs fees, duties, or taxes imposed by their local authorities.You will receive a shipping confirmation email with a tracking number once your order has been dispatched, allowing you to monitor the status of your delivery.

Customer Experience

At Kaali, we are committed to providing an exceptional shopping experience that exceeds your expectations. If you have any questions or concerns regarding our returns, refunds, or shipping policies, please don’t hesitate to reach out to our dedicated customer service team at info@maakaali.com. We are here to assist you every step of the way.